Claims & Disputes · Best Practices
索赔与争议 · 最佳实践
Overview
Claims & Disputes · Best Practices is part of our Project Management portfolio (Best Practices). It runs as a 5-day or 10-day course, in the classroom in 40 cities or live online, and can be delivered in-house and customised for your organisation.
Available in English or Chinese, and as bilingual delivery for joint-venture and Chinese-led project teams in the Gulf and Africa.
You will be able to
- Explain the principles, terminology and standards behind Claims & Disputes.
- Apply Claims & Disputes methods to real cases from the Middle East, Europe and Africa.
- Compare methods used by leading operators worldwide.
- Leave with templates and an action plan for your own workplace.
Who should attend
Professionals seeking a structured refresher
Course outline
5-day programme (days 1–5)
Foundations and framework
- Course objectives, pre-assessment and scope of Claims & Disputes
- Key terminology and core concepts
- Cost estimating, budgeting and earned value
- Risk identification and response
- Roles, responsibilities and interfaces
Principles and methods
- Contracts and procurement
- Stakeholder communication and reporting
- Methods, procedures and documentation for Claims & Disputes
- Worked examples and guided practice
Tools, analysis and performance
- Change control and project closure
- Project lifecycle and governance
- Calculations, checklists and decision tools
- KPIs and performance measurement
- Group exercise on a realistic scenario
Best practices review
- Comparing methods of leading operators
- Scope, WBS and requirements
- Gap analysis against best practice
- Improvement priorities
Case study, assessment and action plan
- Case study: Claims & Disputes on a Middle East or African project
- Lessons learned and good practice
- Final assessment and feedback
- Personal and team action plan
The 10-day programme adds days 6–10
Advanced topics
- Advanced topics in Claims & Disputes
- Latest standards, editions and industry trends
- Scheduling and critical path
- Complex cases and non-routine problems
- Expert panel discussion
Digital tools and data
- Software and digital tools for Claims & Disputes
- Data analytics and dashboards
- Applying AI and automation
- Hands-on lab
Integration and management
- Integration with management systems and ISO standards
- Risk, cost and budget considerations
- Working with contractors and vendors
- Building the business case
Regional case studies
- Gulf case studies: UAE, Saudi Arabia and Qatar
- African case studies: Nigeria, Kenya, Egypt and Angola
- European benchmarks and regulations
- Peer review of participants’ own cases
Capstone project and certification
- Capstone project preparation
- Team presentations and expert feedback
- Final examination
- Certificate award and 90-day implementation plan
Where it runs
Middle East: Dubai, Abu Dhabi, Sharjah, Riyadh, Jeddah, Dammam, Al Khobar, Doha, Kuwait City, Manama, Muscat, Amman, Beirut, Cairo, Alexandria, Sharm El Sheikh, Baghdad, Erbil, Basra, Istanbul
Europe: London, Paris, Amsterdam, Barcelona, Madrid, Rome, Milan, Vienna, Geneva, Zurich, Munich, Berlin, Prague, Budapest, Lisbon, Brussels, Copenhagen, Stockholm, Athens, Edinburgh
Africa (in-house and live online): Lagos, Abuja, Port Harcourt, Nairobi, Johannesburg, Cape Town, Accra, Addis Ababa, Casablanca, Algiers, Tunis, Luanda, Dar es Salaam, Kampala, Kigali, Dakar, Abidjan, Kinshasa, Maputo, Tripoli
Live online for every time zone, including East Asia.