Emotional Intelligence · Advanced
情商 · 高级
Overview
Emotional Intelligence · Advanced is part of our Leadership & Management portfolio (Advanced). It runs as a 5-day or 10-day course, in the classroom in 40 cities or live online, and can be delivered in-house and customised for your organisation.
Available in English or Chinese, and as bilingual delivery for joint-venture and Chinese-led project teams in the Gulf and Africa.
You will be able to
- Explain the principles, terminology and standards behind Emotional Intelligence.
- Apply Emotional Intelligence methods to real cases from the Middle East, Europe and Africa.
- Tackle complex, non-routine problems and justify technical decisions.
- Leave with templates and an action plan for your own workplace.
Who should attend
Experienced engineers and specialists
Course outline
5-day programme (days 1–5)
Foundations and framework
- Course objectives, pre-assessment and scope of Emotional Intelligence
- Key terminology and core concepts
- Communication and influence
- Decision making under uncertainty
- Roles, responsibilities and interfaces
Principles and methods
- Building and leading teams
- Change and conflict management
- Methods, procedures and documentation for Emotional Intelligence
- Worked examples and guided practice
Tools, analysis and performance
- Performance, coaching and feedback
- Governance, ethics and accountability
- Calculations, checklists and decision tools
- KPIs and performance measurement
- Group exercise on a realistic scenario
Advanced analysis
- Non-routine problems and engineering judgement
- Leadership styles and self-awareness
- Justifying technical decisions
- Advanced case exercise
Case study, assessment and action plan
- Case study: Emotional Intelligence on a Middle East or African project
- Lessons learned and good practice
- Final assessment and feedback
- Personal and team action plan
The 10-day programme adds days 6–10
Advanced topics
- Advanced topics in Emotional Intelligence
- Latest standards, editions and industry trends
- Strategy, vision and priorities
- Complex cases and non-routine problems
- Expert panel discussion
Digital tools and data
- Software and digital tools for Emotional Intelligence
- Data analytics and dashboards
- Applying AI and automation
- Hands-on lab
Integration and management
- Integration with management systems and ISO standards
- Risk, cost and budget considerations
- Working with contractors and vendors
- Building the business case
Regional case studies
- Gulf case studies: UAE, Saudi Arabia and Qatar
- African case studies: Nigeria, Kenya, Egypt and Angola
- European benchmarks and regulations
- Peer review of participants’ own cases
Capstone project and certification
- Capstone project preparation
- Team presentations and expert feedback
- Final examination
- Certificate award and 90-day implementation plan
Where it runs
Middle East: Dubai, Abu Dhabi, Sharjah, Riyadh, Jeddah, Dammam, Al Khobar, Doha, Kuwait City, Manama, Muscat, Amman, Beirut, Cairo, Alexandria, Sharm El Sheikh, Baghdad, Erbil, Basra, Istanbul
Europe: London, Paris, Amsterdam, Barcelona, Madrid, Rome, Milan, Vienna, Geneva, Zurich, Munich, Berlin, Prague, Budapest, Lisbon, Brussels, Copenhagen, Stockholm, Athens, Edinburgh
Africa (in-house and live online): Lagos, Abuja, Port Harcourt, Nairobi, Johannesburg, Cape Town, Accra, Addis Ababa, Casablanca, Algiers, Tunis, Luanda, Dar es Salaam, Kampala, Kigali, Dakar, Abidjan, Kinshasa, Maputo, Tripoli
Live online for every time zone, including East Asia.