ITIL® 4 Foundation — Prep
ITIL® 4 基础备考
Overview
ITIL® 4 Foundation — Prep is part of our Certification Prep portfolio (Exam prep). It runs as a 5-day or 10-day course, in the classroom in 40 cities or live online, and can be delivered in-house and customised for your organisation. This course prepares candidates for the PeopleCert examination; the credential itself is awarded by PeopleCert.
Available in English or Chinese, and as bilingual delivery for joint-venture and Chinese-led project teams in the Gulf and Africa.
You will be able to
- Explain the principles, terminology and standards behind ITIL® 4 Foundation — Prep.
- Apply ITIL® 4 Foundation — Prep methods to real cases from the Middle East, Europe and Africa.
- Work through mock exams and question analysis to master the exam format and timing.
- Leave with templates and an action plan for your own workplace.
Who should attend
Professionals preparing for the PeopleCert examination
Course outline
5-day programme (days 1–5)
Exam orientation and diagnostics
- ITIL® 4 Foundation — Prep: eligibility, application and exam format
- Body of knowledge and reference documents
- Diagnostic test and personal study plan
- Key concepts of service management
Domain review I
- Guiding principles
- Four dimensions of service management
- Practice questions with explanations
Domain review II
- Service value system and value chain
- ITIL practices
- Practice questions with explanations
Domain review III
- Exam technique
- Key concepts of service management
- Calculations and scenario questions
- Weak-area clinic
Mock exam and exam strategy
- Full timed mock exam
- Answer review and coaching
- Exam-day strategy and time management
- Study plan to the exam date
The 10-day programme adds days 6–10
Deep dive I
- Key concepts of service management
- Guiding principles
- Advanced question sets
Deep dive II
- Four dimensions of service management
- Service value system and value chain
- Advanced question sets
Deep dive III
- ITIL practices
- Exam technique
- Case-based questions
Second mock exam
- Full timed mock exam 2
- Item analysis by domain
- Targeted revision
Final review and next steps
- Rapid review of key formulas and rules
- Application and exam booking support
- Continuing education and recertification
- Certificate of attendance
Where it runs
Middle East: Dubai, Abu Dhabi, Sharjah, Riyadh, Jeddah, Dammam, Al Khobar, Doha, Kuwait City, Manama, Muscat, Amman, Beirut, Cairo, Alexandria, Sharm El Sheikh, Baghdad, Erbil, Basra, Istanbul
Europe: London, Paris, Amsterdam, Barcelona, Madrid, Rome, Milan, Vienna, Geneva, Zurich, Munich, Berlin, Prague, Budapest, Lisbon, Brussels, Copenhagen, Stockholm, Athens, Edinburgh
Africa (in-house and live online): Lagos, Abuja, Port Harcourt, Nairobi, Johannesburg, Cape Town, Accra, Addis Ababa, Casablanca, Algiers, Tunis, Luanda, Dar es Salaam, Kampala, Kigali, Dakar, Abidjan, Kinshasa, Maputo, Tripoli
Live online for every time zone, including East Asia.